Frequently asked questions

Open the workspace switcher in the top-left, choose “New workspace”, give it a name and pick a region. Your first three workspaces are free on every paid plan.

Yes. Go to Settings → Members, open the member you want to promote and select “Transfer ownership”. You’ll confirm by email — the change is instant once both parties accept.

Account deletion lives under Settings → Danger zone. We keep a 14-day grace window during which you can restore everything, after which data is permanently purged.

Monthly plans renew on the calendar day you subscribed; annual plans renew on the anniversary date. We email an invoice 3 days before every renewal.

We offer a no-questions-asked refund within 14 days of any new charge. Reach out from the billing page and the credit lands back on your card within 5–10 business days.

Listed prices are exclusive of VAT and sales tax. Applicable tax is calculated at checkout based on your billing address and shown on every invoice.

Data is stored in SOC 2 Type II certified data centers in your chosen region (US, EU or AP). It is encrypted at rest with AES-256 and in transit with TLS 1.3.

Yes — TOTP authenticator apps and hardware security keys (WebAuthn) are supported on all plans. Admins can enforce 2FA org-wide from Security settings.

Email security@vireo.io or use our responsible-disclosure form. Verified reports are eligible for a bounty and we acknowledge every submission within one business day.

Vireo connects natively with Slack, Linear, GitHub, Stripe, Google Workspace and 40+ other tools. Anything else can be wired through our REST API and webhooks.

Pro and above include a full REST API plus signed webhooks. Generate keys under Settings → Developer, and explore every endpoint in our interactive API reference.